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KNOW YOUR RIGHTS

Can I cancel my order after buying goods online?

Consumer law gives you the right to cancel an order during a ‘cooling off period.’ This means you can return an item or cancel a service within seven days. The cooling off period for online sales starts on the date the contract is concluded. During this time, the consumer can cancel a distance contract without giving any reason. If a supplier fails to provide written confirmation of the sale, the cooling off period is extended to three months from the date on which the goods were received. You will probably have to pay the cost of returning the goods unless they are 1) faulty, 2) different to the item you ordered, or 3) not of satisfactory quality. Remember that you must confirm your decision to cancel in writing by letter, fax or email.

The above information has been reproduced from the Consumer Association of Ireland’s website.
Please note that all goods returned must be in original packaging and in perfect condition.